Frequently Asked Questions
Everything you need to know about our premium ingredients and shipping.
What is the shelf life of Amoretti products?
Most of our syrups, pastes, and extracts have a shelf life of 2 to 3 years. We recommend storing them in a cool, dry place away from direct sunlight to maintain peak flavor profile.
Are your products gluten-free and vegan?
The majority of our product line is naturally gluten-free and vegan-friendly. Please check the specific product description or the 'Ingredients' tab on each product page for detailed dietary certifications.
How do you handle shipping for temperature-sensitive items?
Items sensitive to heat are shipped with insulated packaging and cold packs when necessary. We recommend selecting expedited shipping during summer months to ensure product integrity upon arrival.
Can I return a food product if I change my mind?
To ensure the safety of our customers, we cannot accept returns on food-based items once they have left our facility. However, if your order is damaged or incorrect, please contact our support team within 48 hours for a resolution.
Do you offer wholesale pricing for professional bakeries?
Yes, we provide bulk sizing and tiered pricing for culinary professionals and high-volume businesses. You can apply for a professional account through our 'Wholesale' portal.
How can I track my order?
Once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to follow your package's journey.